1) Is this legal? Do I need a medical card?

Yes. Our products are legal for adults 21+ under the 2018 Farm Bill and do not require a medical card. You can shop online or in-store. Always follow your local/state guidance.

2) What is THCa and how is it legal?

THCa (tetrahydrocannabinolic acid) is the non-psychoactive precursor to THC. THCa products derived from hemp with <0.3% Δ9-THC by dry weight are federally legal under the 2018 Farm Bill.

When heated (smoked/vaped/baked), THCa can convert to THC. Review product COAs on each page to confirm potency and compliance.

3) Do you ship to my location? How long does it take?

• Coverage: We ship to most U.S. addresses where permitted. Checkout confirms eligibility before payment.

• Timing: Typical delivery is 1–5 business days depending on destination and carrier.

• Exact ETA: Enter your ZIP at checkout for a precise estimate once a method is selected.

4) Shipping costs, free shipping, and signature

• Free shipping: Orders over $100 qualify (before tax, after discounts).

• Signature: Most orders do not require a signature. If it’s required for your address/order, you’ll see it at checkout.

• Pickup: In-store pickup is available at select locations.

5) Order status, “processing/on-hold,” and tracking

• Processing: We received your order and are preparing it (label creation, QA, packing).

• On-hold: Usually awaiting an action (e.g., payment review or address confirmation). Check your email or contact support.

• Tracking: You’ll receive a tracking email/SMS once shipped. You can also view status in My Account.

6) Order changes, cancellations, and refunds

• Address changes: Reach out immediately; changes are only possible before the carrier scans the package.

• Cancellations: If the order hasn’t shipped, we’ll do our best to cancel on request.

• Refunds: Approved refunds are issued to the original payment method; banks may take 3–10 business days to post.

7) Payment methods and declined cards

• Methods: We accept major cards and may offer alternative methods shown at checkout.

• Declines: Double-check card details, try another card/browser, or call your bank to allow the purchase (some banks flag cannabis-related merchants).

• Confirmation: Successful payments show a confirmation page and you’ll receive an email receipt.

8) Promo codes and discounts

• Ensure the code is valid for your account (e.g., new-customer-only), not expired, and meets any minimum purchase.

• Codes typically don’t stack with other discounts or automatic promotions.

• Still stuck? Contact support—we’ll help or provide an alternative when eligible.

9) Finding products, out-of-stock, and restocks

• Can’t find an item (e.g., hash/live rosin)? Use site search and category pages; we continuously update inventory.

• Out of stock? Click “Notify Me” on the product page to receive an alert when it returns.

• Alternatives: Product pages suggest similar items that are in stock now.

10) Safety, lab testing, and allergens

• Lab-tested: Every batch is third-party tested for potency and purity. View each product’s Certificate of Analysis (COA) on its page.

• Allergens: If you have sensitivities, consult your healthcare professional before use.

11) Dosage guidance and vape compatibility

• Edibles: Start low and go slow. As a rule of thumb, three 10 mg gummies = one 30 mg gummy in total cannabinoids; effects vary by individual and formulation.

• Vape cartridges: Most use standard 510-thread batteries unless otherwise noted on the product page.

12) Account help (create, login, password reset)

• Create/manage your account here: My Account

• Forgot your password? Use “Lost your password?” on the login page to reset via email.